Patient Information

Useful information, forms, entitlements and guidance for our patients.

Patient Check-in Kiosk

An electronic check-in kiosk is available upon entry to reception. Please use it when you arrive for your appointment — it takes just a few seconds and helps our team manage waiting times efficiently.

If you need assistance using the kiosk, please ask a member of our reception team who will be happy to help.

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Missed Appointment Policy

Patients are required to notify the clinic at least 24 hours in advance if they need to cancel or reschedule their appointment. Cancellations can be made by phone or email.

Patients missing more than three appointments within 12 months may face discharge from the practice. Missed appointment slots cannot be offered to other patients in need of care.

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Coughs & Colds in Children

Most viral infections in children do not require antibiotics and will resolve on their own. The HSE provides helpful guidance on managing coughs and colds at home.

HSE guidance on colds →
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Patient Confidentiality

All information shared with our practice is treated in strict confidence in accordance with GDPR and Irish data protection legislation. Your records will not be shared without your consent except in specific legal or safety circumstances.

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Medical Card

Provides free GP visits, prescriptions, and hospital care for eligible patients. Apply online at hse.ie. Our reception team can assist with queries.

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GP Visit Card — Under 8s

Children under 8 qualify automatically for a GP Visit Card providing free GP visits. Register through hse.ie. Bring your child's PPS number and proof of address to your first appointment.

⬇ Download Registration Form (PDF)
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GP Visit Card — Ages 8–69

Free GP visits based on household income or qualifying medical conditions. Apply at hse.ie. Our reception team can help with eligibility queries.

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GP Visit Card — Over 70s

All persons aged 70 and over qualify automatically. Apply through hse.ie. No means test required.

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EHIC — European Health Insurance Card

Entitles you to necessary healthcare when visiting EU/EEA countries and Switzerland. Apply free of charge at hse.ie/ehic.

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Change of GP

To transfer to a new GP, complete a Change of GP form available from the HSE. Your new GP will request your records from your previous practice. Forms available at reception.

⬇ Download Change of GP Form (PDF)
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Drug Payment Scheme

Limits the monthly amount a household pays for approved prescription drugs. Once the threshold is reached, further approved drugs are free for that month. Register at your pharmacy.

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Long-Term Illness Scheme

Free drugs and medicines for certain conditions including diabetes, epilepsy, and multiple sclerosis. Ask your GP if your condition qualifies.

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Illness Benefit (IB1)

If you are unable to work due to illness, your GP can complete the IB1 form for the Department of Social Protection. A consultation is required. Bring the form with you.

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Partial Capacity Benefit

For people coming off Illness Benefit or Invalidity Pension who wish to return to work with a reduced capacity. Your GP will complete a medical assessment form. Book an appointment and bring the form.

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Disablement Benefit

For employees injured at work or with an occupational disease. Your GP can complete the medical section. Book an appointment and bring the relevant DSP form with you.

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Domiciliary Care Allowance

A monthly payment for a child aged under 16 with a severe disability requiring ongoing care and attention. Your GP completes the medical section. Book an appointment and bring the form.

Disability Allowance

Your GP can complete the medical section of the Disability Allowance application form. Book an appointment and bring the form with you.

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Carer's Benefit & Support Grant

If providing full-time care to a person in need, you may be eligible for Carer's Benefit. Forms available from reception or at gov.ie.

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Maternity Benefit (MB2)

Your GP completes the medical section of the MB2 form. Book an appointment and bring the completed form from your employer or the DSP.

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Tax Relief — Med 1 / MedEx

Claim tax relief on GP fees and medical expenses through Revenue's MedEx system at revenue.ie. We provide receipts on request.

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Tax Relief — MED 2 (Dental)

For dental expenses that qualify for tax relief, your dentist completes the MED 2 form which you then submit to Revenue. Available at revenue.ie.

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Primary Medical Certificate (PC1)

Required for the Disabled Drivers and Disabled Passengers Scheme. Your GP completes part of this form. Book an appointment and bring the application form.

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Laya Healthcare Forms

We can complete Laya claim forms. Please allow up to 10 working days. Drop your completed form to reception with the relevant sections filled in. A fee applies.

⬇ Download Laya Claim Form (PDF)
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VHI Healthcare Forms

We can complete VHI claim forms. Please allow up to 10 working days. Drop your completed form to reception with the relevant sections filled in. A fee applies.

⬇ Download VHI Claim Form (PDF)
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Other Insurance Forms

We can complete forms for all other insurers. Please allow up to 10 working days. A fee applies depending on the complexity of the form.

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NDLS Driving Licence Medical (Group 1)

Required for standard car and motorcycle licences where a medical declaration is needed. Book a driving medical appointment. Forms available at ndls.ie or at reception.

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NDLS Driving Licence Medical (Group 2)

Required for truck, bus, and other Group 2 licence categories. Includes a mandatory eyesight assessment — please note that a separate eyesight report from an optician is also required. Book a driving medical appointment in advance.

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Pre-Employment & Sports Medicals

Medical certificates for employment, sports, diving, or other purposes. Book an appointment with your GP. A fee applies — see our fees page.

How do I get a referral to a specialist?
Book a GP appointment to discuss your symptoms. If your GP feels a specialist opinion is needed, they will write a referral letter. You can request both public (HSE) and private referrals. Waiting times for public outpatient appointments vary — your GP can advise on urgency.
Can I request my medical records?
Yes. Under GDPR you have the right to access your personal data. Submit a written request to reception. We will process your request within 30 days. A fee may apply for copying and administration.
How do I register a complaint?
We take all feedback seriously. In the first instance, please speak with our practice manager. Formal complaints should be submitted in writing to the practice. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days.
What is the GP Visit Card for ages 8–69?
The GP Visit Card for ages 8–69 provides free GP visits based on household income or qualifying medical conditions. You can apply online through the HSE. Our reception team can help with queries about eligibility.